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Frequently Asked Questions (FAQ)

1. Where is Lux Gems located?

  • Lux Gems is based in Sri Lanka, renowned for its exquisite gemstones. Our address is Sri Lanka Colombo & Galle.

2. Do you offer international shipping?

  • Yes, we proudly offer international shipping to customers worldwide. Please refer to our Shipping Policy for more details.

3. What types of gemstones do you sell?

  • We specialize in both precious and semi-precious gemstones, including sapphires, rubies, emeralds, topaz, amethyst, and many more. Explore our collection to discover the full range.

4. How can I contact your customer support team?

5. What is your return policy?

  • We offer a 30-day return policy for eligible items. Please refer to our Returns & Refunds Policy for detailed information on how to initiate a return.

6. Are your gemstones ethically sourced?

  • Yes, we are committed to ethical sourcing practices. Our gemstones are carefully selected and sourced from responsible suppliers.

7. Do you offer customization services?

  • We offer customization options for certain items. Please contact us for details on customizing your gemstone jewelry.

8. How can I track my order?

  • You will receive a tracking number via email once your order is shipped. You can use this number to track the status of your delivery.

9. Are your gemstones certified?

  • Many of our gemstones come with certifications. Please check the product description for information on gemstone certifications.

10. Do you offer wholesale pricing?

  • Yes, we offer wholesale pricing for bulk orders. Contact our sales team for wholesale inquiries.

11. What payment methods do you accept?

  • We accept a variety of payment methods, including credit cards, PayPal, and more. Please see our Payment Options section during checkout for details.

12. Can I visit your showroom in person?

  • Yes, you are welcome to visit our showroom in Sri Lanka. Please schedule an appointment by contacting us in advance.

If you have any additional questions or require further assistance, please feel free to reach out to our customer support team. We are here to assist you.

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