Returns & Refunds Policy

At Lux Gems, we want you to be completely satisfied with your purchase. If for any reason you are not, we have outlined our Returns and Refunds Policy to make the process as smooth as possible.

 

30-Day Return Policy: We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return or exchange for eligible items. To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

 

How to Initiate a Return: To initiate a return, please follow these steps:

1. Contact our customer support team at info.luxgems@gmail.com within 30 days of receiving your order.

2. Provide your order number, details of the item you wish to return, and the reason for the return.

3. Our customer support team will guide you through the return process, including providing you with a return shipping label (if applicable).

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Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow 30 days for the refund to reflect on your account.

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Exchanges: If you would like to exchange an item for a different size, color, or product, please contact our customer support team at info.luxgems@gmail.com . We will guide you through the exchange process and provide any necessary instructions.

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Return Shipping Costs: Return shipping costs may be the responsibility of the customer unless the return is due to a mistake on our part or a defective item.

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Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info.luxgems@gmail.com . We will arrange for a replacement or refund as applicable.

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Non-Returnable Items: Certain items are not eligible for return, including:

• Customized or personalized orders.

• Earrings (for hygiene reasons) unless they arrive damaged or defective.

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Contact Us: If you have any questions or require further assistance regarding our Returns and Refunds Policy, please feel free to contact our dedicated customer support team.

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We value your trust in Lux Gems and strive to provide the best customer experience possible.